Our Care Process
If this is the first time you’ve considered home care services for your loved one, you’re probably curious about how it works. The good news is that working with us is very easy and seamless. Here is the general procedure:
Step 1: When you contact us, you’ll speak with a client services manager who will be happy to discuss your specific needs, desires and goals – as well as your worries – in detail.
Step 2: Our highly skilled RN manager visits your home to meet you and your family. While there we discuss your needs, goals and questions.
Step 3: We work closely with you, any other family members providing care and your loved one’s physician to create a customized plan.
Step 4: We match you or your loved one with a caregiver who has the skills and personality to best support your requirements.
Step 5: Your clinical manager orients your loved one’s care team to their needs. They also check in with you, your caregivers and your loved one to see how things are going on a regular basis.
Step 6: We continually reassess your loved one’s needs to ensure that our caregiver’s training and support is appropriate and adequate should new or additional services be required.
Step 7: As needs change over time, we continue to support you or your loved one with our wide range of home care services. Since we are a comprehensive home health care provider, we can seamlessly integrate other home care services into your plan as your needs evolve.
Step 8: We are committed to clear communications with you, as it is essential to ensure the best possible care is being delivered.