If this is the first time you’ve considered home care services for your loved one, you’re probably curious about how it works. The good news is that working with us is very easy and seamless. Here is the general procedure:
1. Initial Call and Meeting
When you contact us, you’ll speak with a dedicated client services manager who will be happy to discuss your specific needs, desires and goals – as well as your worries – in detail.
Our highly skilled RN will then visit your home at no cost to meet you and your family. While there we discuss your needs, goals and questions. Together, we discuss which services might suit you best and speak with your insurance company to verify coverage and uncover any other policy requirements. Next, we take into consideration any coordination of care issues and communication or support needs with extended family members and loved ones.
2. Customized Care Plan
We work closely with you, any other family members providing care and your loved one’s physician to create a customized plan. This care plan can be updated as care needs evolve.
3. Caregiver Matching
We match you or your loved one with a caregiver who has the skills and personality to best support your goal requirements. We consider dozens of attributes in matching you with the right caregiver so you can enjoy their company.
4. Personalized Care Delivery
Our RN orients your loved one’s care team to their needs. As part of our care delivery, we do continual reassessments of your loved one’s needs to ensure that they are always with the right caregiver that is fully trained for your individual and evolving needs.
5. Advocate and Communicate
We handle your insurance calls and applicable paperwork, ensuring you get the maximum financial benefits your coverage allows. We also keep your family and other health care professionals updated as needed while remaining accessible 24 hours a day.
It all starts with your free no obligation consultation and in-home assessment.
Your expertise has been a source of great comfort to us. The case manager (at the hospital) told me that she has had the opportunity to observe your aide with my father many times, She said she is fantastic with him and so much more attentive than other caregivers she has seen over the years.
I want to thank you for being so kind and gentle with my family during a most difficult time. Surely you are an angel as you appear when I am in terrible need. Everyone has an angel and you are mine. With love and gratitude.
I can't thank you enough for the excellent care and attention you gave to my Dad. He was a man of few words, but told me how much he liked and appreciated you. Thank you for being there with my Dad. You were a great comfort to him. I know you will continue to provide excellent, compassionate care.
Ann has been wonderful, pleasant and very nice to have around and part of our family.
Thank you for your wonderful aides!
Donna continues to be a HUGE blessing in all our lives. Thanks to her attention Dad is feeling much better!
I just wanted to let you know, as I have told you before, how very much I appreciated you sending Evelyn that morning when I was so in need of help. She was truly an angel. Thank you again for being so kind and understanding of our problems and for being there for us.
Maria far exceeded my expectations for home health care. As it happens, I have seventeen years working in the home health care field and have never met a kinder, more knowledgeable, harder working aide. Her calm manner and confidence gave me what I needed to go forward.
I'm so proud to say that I work for Boynton Beach Home Care since 2006 and I really love the way they make you feel like a big family! They're not only there for their employees, but also their patients. BBHC is an amazing agency! I love you guys!
Thank you for everything! I want you to know that I appreciate the way that you care. I always have and I always will. I only wish you the best!