We hope the following checklist will help in choosing a provider that offers the services you need, with the qualifications and experience you deserve.
Our Credentials
- State licensed
- Insured & bonded
- Specialized expertise around complex conditions
- 15+ year history of caring for hundreds of clients in the community
Our Service Offering
- Assistive care (hourly and live-in) available 24/7 around client’s & family’s goals and needs
- Free, confidential assessment by a registered nurse (RN)
- Personalized care plans written by RN’s together with the physician, client and family
- Daily communications and support of employees in client’s homes
- Availability for admissions and informational visits on evenings and weekends
- RN available for phone calls and home visits
- Caregivers matched for your personality and needs
- Large referral network of medical professionals
Our Promises
- No contracts or hidden charges
- No cancellation fees
- Caregivers are employees not contractors of the provider
- Employees are fully insured for liability and workers compensation
- Provide the highest quality of home care and support for you and your family
Hiring and Training Practices
- In-person interviews
- Reference checks
- Criminal, health, driving, credentials and experience verificiation checks
- Competency evaluation and testing
- Ongoing education, mentoring and training
Customer Service
- Bills client’s insurance directly
- On call 24 hours a day, 7 days a week for you and your family
- Ongoing client satisfaction surveys
- References provided
Documentation
- Client’s rights and responsibilities
- Privacy notices
- Client information handbook
