Frequently Asked Questions

What is the process for obtaining a caregiver?

We begin with an assessment to understand the complexities of your condition and to discuss with you any treatment or remedial action. Together and with coordination from your physician, we design a plan tailored to your needs. We thoroughly examine your requirements and all aspects of the care you require. We then match you with a caregiver based on your preferences and goals. We consider dozens of attributes in matching you with a caregiver, including level of skill / experience / specialist training required in your care program, your goals & objectives, shared hobbies or interests, family preferences, among many others.

What if my first choice doesn’t work out?

Not a problem at all. We will always ensure you are pleased with your caregiver. We will do our best to immediately get you another caregiver so the continuity of your care is not disrupted.

Do you require contracts that lock people in?

You are not locked into a specific time contract. Whether you want short term, long term or a specified number of visits, we can surely accommodate.

What kind of professionals do you offer for Home Care?

We provide CNA’s, HHA’s and Companion Services. If you want to read about the options, please visit the Caregiver section of the website. However, it may be easier to work with us in discussing your specific needs and hear our recommendations.

Are there background checks for caregivers? Are they well-trained?

Yes. All professionals are well-qualified and highly-experienced. They are insured and bonded, licensed and certified. They undergo a very rigorous hiring process which includes background, security, credit checks, license, experience, certificates verification, health checks, driving records, as well as multiple in-person interviews.

How will my caregiver know how to help me? What if something out of the ordinary happens?

Following the intake, your assigned caregiver is given a full report of your condition and medical background. We are in daily contact with our caregivers and require them to notify us when they arrive at your home. Should there be any changes in your physical or mental status, they are also required to immediately report to the office. They are also experienced and trained in the proper course of action in the event of any unexpected circumstances.

Is there a minimum hourly requirement?

We offer bath visits from 1 to 2 hours. To ensure continuity of the same caregiver and service, we typically like to schedule 4 hour shifts minimums. However, please contact us to discuss your requirements in more detail.