We hope the following checklist will help in choosing a provider that offers the services you need, with the qualifications and experience you deserve.

Our Credentials

  • State licensed
  • Insured & bonded
  • Specialized expertise around complex conditions
  • 15+ year history of caring for hundreds of clients in the community

Our Service Offering

  • Assistive care (hourly and live-in) available 24/7 around client’s & family’s goals and needs
  • Free, confidential assessment by a registered nurse (RN)
  • Personalized care plans written by RN’s together with the physician, client and family
  • Daily communications and support of employees in client’s homes
  • Availability for admissions and informational visits on evenings and weekends
  • RN available for phone calls and home visits
  • Caregivers matched for your personality and needs
  • Large referral network of medical professionals

Our Promises

  • No contracts or hidden charges
  • No cancellation fees
  • Caregivers are employees not contractors of the provider
  • Employees are fully insured for liability and workers compensation
  • Provide the highest quality of home care and support for you and your family

Hiring and Training Practices

  • In-person interviews
  • Reference checks
  • Criminal, health, driving, credentials and experience verificiation checks
  • Competency evaluation and testing
  • Ongoing education, mentoring and training

Customer Service

  • Bills client’s insurance directly
  • On call 24 hours a day, 7 days a week for you and your family 
  • Ongoing client satisfaction surveys
  • References provided

Documentation

  • Client’s rights and responsibilities
  • Privacy notices
  • Client information handbook